Frequently Asked Questions
Everything you need to know about shopping with Supermarket
How do you ensure the freshness of your produce?
We source our fruits and vegetables daily from local farms and maintain strict temperature-controlled storage and delivery vehicles to ensure maximum freshness upon arrival.
What are your delivery hours and coverage areas?
We deliver 7 days a week from 8:00 AM to 10:00 PM. Currently, we serve all major metropolitan areas; you can check your specific zip code on our homepage.
What is your policy for missing or damaged items?
If an item is missing or arrives damaged, please contact our support team within 24 hours of delivery. We will issue a full refund or a replacement credit to your account immediately.
Can I schedule a specific time slot for my grocery delivery?
Yes, during checkout you can select a preferred 2-hour window that fits your schedule. You will receive a real-time tracking link once your driver is en route.
Do you offer organic and specialty dietary products?
Absolutely. We carry a wide range of certified organic, gluten-free, vegan, and keto-friendly products. You can use the 'Dietary Filters' on our category pages to find them easily.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.