Returns & Exchanges

At Supermarket, we prioritize your health and satisfaction by ensuring all perishable and non-perishable goods meet our strict quality standards. If your order arrives damaged or incorrect, we offer a streamlined return process to ensure you receive a fresh replacement or a full refund.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original packaging; please note that perishable goods must be reported within 24 hours of delivery for safety reasons.

• 2.
  Contact Support

  Email our customer service team with your order number and a clear photograph of the item's condition to initiate your claim.

• 3.
  Schedule Pickup

  Once approved, we will arrange a convenient time for our courier to collect the incorrect or damaged items from your doorstep.

• 4.
  Receive Refund

  After we verify the returned goods, your refund will be processed back to your original payment method within 3 to 5 business days.